Scope
Vientos del Caribe Private Members Club & Resort (“Vientos del Caribe”, “Club”, “ClubVDC”, “Service”, “we”, “us” and “our”) takes the issue of safeguarding your privacy seriously. Our Privacy Policy (the “Policy”) describes what information we collect from or receive about hotel guests, Club Members, prospective Club Members, renters, and exchange guests (collectively referred to as “Guests and Members”) as well as visitors to Vientos del Caribe websites and mobile App users. It also explains how Vientos del Caribe uses this information to better serve your needs.

This Policy applies to all distinct legal entities that manage and operate Vientos del Caribe, including Vientos del Caribe Private Members Club & Hotel, C.A., Vientos del Caribe Private Members Club & Resort, LLC, and its subsidiaries.

We reserve the right to change this Policy at any time at our sole discretion. The effective date of the last update is displayed at the top of this page.

Collection of User Data
We may collect the following personal information:

• Identity information – name, age, gender, passport details, and government-issued identity card data.
• Contact information – home address, zip/postal code, email address, and phone number.
• Images – CCTV images, publicly available photographs, and images captured during events.
• Financial and payment information – credit card details, billing address, and transaction history.
• Reservation information – type and location of rooms booked, and reservation dates.
• Health information – where relevant to service provisions.
• Preference information – special requests, service issues, and stay preferences.
• Purchase history – online purchases, including Club VDC Online Shop transactions.
• Public information – reviews and feedback from public platforms.
• Technical information – device identifiers, IP address, geolocation, and operating system details.
• Correspondence information – emails, messages, and customer service requests.

Use of Data
We use collected data for the following purposes:

• To provide the requested services and information.
• To comply with legal obligations.
• To prevent fraud, enforce our rights, and resolve disputes.
• To improve user experience and service offerings.

Disclosure of Data
We may share personal information with:

• Other Vientos del Caribe-managed properties and sales specialists.
• Agents, contractors, and service providers.
• Third-party lenders and escrow agents for property transactions.
• Business successors in case of sale or ownership transfer.
• Law enforcement, government agencies, and regulatory bodies.

We may also disclose aggregated, anonymized information that does not personally identify users.

Business Transactions & Transfers
Vientos del Caribe may disclose Guest or Member information for business transactions. If ownership changes, data required for pending reservations remains with the new owner. Other personal data remains with Vientos del Caribe.

Cookie Policy
Cookies are small text files placed on your device to record website activity. We use cookies for:

• Analytics – tracking page views and user behavior.
• Essential functions – enabling navigation and login security.
• User preferences – remembering language and region settings.
• Tracking technology – for personalized content recommendations.

You can disable cookies in your browser settings, but this may affect website functionality.

Data Security

• Personal data is stored on a password-protected server.
• SSL encryption is used for secure transmissions.
• Users share data at their own risk as internet transmissions are not 100% secure.

Children’s Privacy
Our services are not intended for children under 13 years old. If we collect information from a minor, it will be deleted immediately. Parents can contact us for deletion requests.

User Rights (CCPA & GDPR)
Users have the right to:

• Access personal data collected by us.
• Request deletion of their personal data.
• Opt-out of marketing communications.
• Receive a copy of their data in a portable format.
• Object to certain types of data processing.

For requests, contact us at: [email protected]

International Data Transfers
Personal data may be processed in the United States and Venezuela, regardless of user location.

EU Users’ Rights (GDPR Compliance)
European Union users have additional rights:

• Right to be informed – access details of collected data.
• Right to rectification – correct inaccurate personal data.
• Right to be forgotten – request data deletion when no longer needed.
• Right to restrict processing – limit the use of their data.
• Right to data portability – obtain data in a structured format.
• Right to withdraw consent – revoke data-sharing approvals.

To exercise these rights, contact: [email protected]

Accessing & Correcting Your Personal Information
Users can edit some account details after logging in. If an account is deleted, some data may be retained for legal or security purposes.

For corrections or deletions, contact: [email protected]

Contact Us
For any questions, please contact:

Chief Privacy Officer
Vientos del Caribe Private Members Club & Resort, LLC
30 N Gould St, Ste R, Sheridan, WY 82801, USA
Email: [email protected]